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Genesys Cloud CX Workforce Management Certification Sample Questions (Q50-Q55):

NEW QUESTION # 50
You are creating a work plan on Genesys Cloud for your agents. Which option in a work plan lets you specify the limit on the amount of time an agent can work during a week?
Response:

A. Daily Paid Time Divisible By
B. Work Time Constrains
C. Minimum Time Between Shifts
D. Weekly Paid Time

Answer: D

NEW QUESTION # 51
What is the primary purpose of historical adherence in Genesys Cloud?
Response:

A. To automatically adjust future schedules based on past adherence
B. To analyze real-time data and make immediate adjustments
C. To assign agent roles based on skill level
D. To review adherence trends over past shifts and generate reports

Answer: D

NEW QUESTION # 52
In Genesys Cloud, what action is necessary to finalize a work plan after configuration?
Response:

A. Validate and save the work plan
B. Submit for approval
C. Assign to the Agent Manager
D. Configure Real-Time Adherence

Answer: A

NEW QUESTION # 53
Choose the available metrics for forecasting methods.
Response:

A. Response Time
B. Offered
C. Answered
D. Average Handle Time

Answer: B,D

NEW QUESTION # 54
In Genesys Cloud, intraday monitoring is used primarily for:
Response:

A. Reviewing historical call metrics
B. Monitoring adherence and activity throughout the current day
C. Adjusting agent skill levels
D. Analyzing agent performance trends over weeks

Answer: B

NEW QUESTION # 55
......

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